‘Experience of Care Week’ 20th - 24th March
Look out for the wide range of staff
and patient activities and engagement which will be taking place
during our 'Experience of Care Week'
across all our hospitals. The focus will be on 'What Matters to Me'
and plans are based around the six core themes:
- Monday 20th: Positive
Communication - sharing patient stories & lessons
learnt; how the PALS, Interpretation and Volunteer Services support
patients and carers.
- Tuesday 21st: Environment -
patient dining; Change 1 Thing campaign: Gynaecology Health and
Well Being Event; MREH patient and carers experience
- Wednesday 22nd: Staff Wellbeing
and Leadership - focusing on the Staff Survey and
promoting the Pulse Check, plus advice about staff support
- Thursday 23rd: Professional
Excellence - why feedback such as the Friends & Family
Test is important and using it to improve our
- Friday 24th: Organisational
Culture - living the CMFT values to achieve excellent
patient experience, plus an Alzheimer's Society